Sprint Delta support
Questions, problems or ideas about Sprint Delta for Jira. We read every message.
- Email support
- First reply within one business day
- Monday to Friday
Contact
Email info@ngenlabs.org. Hours: Monday to Friday, 09:00 to 17:00 Central European Time, except public holidays.
Response times
- First reply within one business day.
- A fix or workaround within five business days for a confirmed defect that stops reports or JQL from working.
What to include
- Your site address, and the board and sprint
- What you expected and what you saw
- A screenshot of Jira settings › Apps › Sprint Delta: its status block shows tracking, the search index and the import state
Before you write
The documentation covers getting started, how the numbers are counted, every JQL function and the admin page, including how to rebuild a sprint’s history.
Security issues
Email info@ngenlabs.org with SECURITY in the subject. We reply within one business day.